Methods we will cover...
Heuristic evaluations are conducted across a team of up to 5 experts to review a product against a set of usability principles . This method can uncover the majority of usability issues in a product. Benefits of this method include; cheap to apply, requires little planning and no participant recruiting.
Intercepts provide quick, in-person feedback without recruiting logistics. Recruiting for these methods is done onsite, so picking a populated location is crucial. Examples of intercept locations are an outdoor shopping area, park, or community college campus. These tend to have high foot traffic and people with extra time. A cafe study is an intercept at a cafeteria (or similar location). Conducting it during lunch provides a good variety of potential participants. This can be easily set up at a large company - gathering feedback from coworkers unrelated to the project or visitors.
Platforms such as Amazon Mechanical Turk and Google Surveys can sometimes field surveys in 24 hours depending on the audience and screening . In addition to understanding attitudes, such as satisfaction with an existing product, surveys can be adapted to gather usability feedback at scale. For example, you could evaluate what looks tappable in the prototype UI. Surveys can also help evaluate which feature names or icons are the best fit. These will most likely not have the context and deeper insights compared to qualitative research, so it is recommended to combine with an additional method in the future.
Remote user studies
Unmoderated remote studies via a remote testing platform are useful when your participants are distributed geographically, when you’d like to get quick feedback “in the wild” on various devices and network connectivity. [3, 4] Alternatively, moderated remote testing on mobile devices can be done with little testing infrastructure. We’ll share best practices to guide your remote participants through how to setup their laptop or webcam to show the moderator their mobile device screen.
See workshop proposal for references