Join us!

This hands-on workshop will synthesize best practices and considerations for conducting research on a shortened timeline (even if you don’t have a UX researcher!) across various mobile experiences. Attendees will learn the strengths and limitations of each method, as well as best practices from experienced UX research professionals. Workshop materials will be provided as a toolkit to attendees for gathering feedback on a short timeline and with additional constraints. 

To attend, please complete this form and also register on the MobileHCI 2019 website when registration opens: https://mobilehci.acm.org/2019/

Mobile HCI logo

Methods we will cover...

Heuristic evaluation

Heuristic evaluations are conducted across a team of up to 5 experts to review a product against a set of usability principles [1]. This method can uncover the majority of usability issues in a product. Benefits of this method include; cheap to apply, requires little planning and no participant recruiting. 

Intercepts

Intercepts provide quick, in-person feedback without recruiting logistics. Recruiting for these methods is done onsite, so picking a populated location is crucial. Examples of intercept locations are an outdoor shopping area, park, or community college campus. These tend to have high foot traffic and people with extra time. A cafe study is an intercept at a cafeteria (or similar location). Conducting it during lunch provides a good variety of potential participants. This can be easily set up at a large company - gathering feedback from coworkers unrelated to the project or visitors. 

Surveys

Platforms such as Amazon Mechanical Turk and Google Surveys can sometimes field surveys in 24 hours depending on the audience and screening [5]. In addition to understanding attitudes, such as satisfaction with an existing product, surveys can be adapted to gather usability feedback at scale. For example, you could evaluate what looks tappable in the prototype UI. Surveys can also help evaluate which feature names or icons are the best fit. These will most likely not have the context and deeper insights compared to qualitative research, so it is recommended to combine with an additional method in the future.  

Remote user studies

Unmoderated remote studies via a remote testing platform are useful when your participants are distributed geographically, when you’d like to get quick feedback “in the wild” on various devices and network connectivity. [3, 4] Alternatively, moderated remote testing on mobile devices can be done with little testing infrastructure. We’ll share best practices to guide your remote participants through how to setup their laptop or webcam to show the moderator their mobile device screen.  

See workshop proposal for references

 

 

Three people gather around a laptopn

Workshop attendees will get hands-on experience with the methods during the workshop. 

 

Cafe study

Denise Su conducting a cafe study (intercepts) to gather quick feedback on some designs. Participants in the workshop will have the opportunity to conduct their own intercepts.

When and where

Tue Oct 1 08:45:00 2019
Taipei International Convention Center, Taipei, Taiwan

Workshop Overview

Timeline Description
8.45-10.15

Introductions and brief overview

Method 1: No participants, no problem!

  • Heuristic evaluations
  • Immersive Activity Group Activity + Discussion Conduct a Heuristic Eval in a group
  • Group Activity + Discussion Conduct a Heuristic Eval in a group
10.15-10.30 Coffee Break
10.30-12.00

Method 2: Cafe... in half a day

  • Intercept studies, cafe studies, incentives
  • Group Activity + Discussion Go outside and get feedback
12.00-1.30 Lunch
1.30-3.00

Method 3: Surveys

  • mTurk, Google Surveys
  • Group Activity + Discussion Make your own live survey 
3.00-3.15 Break
3.15-4.45

Method 4: Remote Testing

  • Unmoderated,moderated
  • Group Activity + Discussion
  • See what it’s like to be a remote tester
  • Laptop hugging
  • Wrap up

 

 

Workshop Facilitator

Photo of Megan Torkildson

Megan Torkildson

UX Researcher

Workshop Content Collaborators

Heidi Toussaint

UX Researcher

Evelyn Tio

UX Researcher

Workshop Facilitator

A photo of Denise Su

Denise Su

UX Researcher

Workshop Facilitator

Photo of Aditi Bhargava

Aditi Bhargava

UX Researcher