Frequently Asked Questions

The Product Experts Academy is to welcome super users (like yourself) who have just signed up to join the PE program and to provide all the necessary tools to be a successful member of the Google Community.

You will receive communication straight to your email inbox. The PE event planning team will be available to answer questions in the PE KB Community as well.

Yes, please hold on to the invitation code you were given in your initial registration email. You will need it to access the event site.

Yes, you can register using your phone or mobile device. After accessing the site, be sure to select the drop down at the top of the page and select the register or sign in button option located at the bottom of the page. Please note you will need to be signed in to the Google account email in which you were invited.

Did you know? Any email address can sign up for a Google account. It is free and only takes a few seconds.

Google is dedicated to providing a harassment-free and inclusive event experience for everyone. We do not tolerate harassment of event participants in any form. For more information on Google’s Event Community Guidelines and Anti-Harassment Policy, please see here.

We'd love for you to keep your camera on, as long as you feel comfortable. However, please mute your audio when you join.

No, we won't be able to share the presentations for security purposes. However, the General Sessions will be available to watch for a week after the event on the event website.

Participants who attend the entire PE Academy are automatically eligible to receive Bento points which will be added to their profiles within 2-3 weeks of the event. One participant of the Fun Activity will be selected at random to receive an exclusive Google swag bag. As Product Experts progress in the program, there will continue to be many opportunities to receive swag!

Please contact Our goal is to respond to all emails within 24 hours Monday-Friday.

Questions? Contact us at