Google Invited Talks
Come stop by our Invited Talks to hear more about how Google is building for everyone. There is an opportunity to ask questions at the end of each session. Our UXRs are eager to share their exciting projects with you!
Designing for Small BusinessesWednesday, May 12 (LIVE) and Thursday, May 13 (REPLAY): 5:00 p.m. - 6:00 p.m. UTC
Small and medium businesses (SMBs) have a wide ranging set of needs. A group of product designers and researchers from Google will discuss how we’ve gone from uncovering these fundamental user needs and then translating them into products and features for specific SMB user segments and use cases. Our mission is to build the most trusted, accessible, and innovative experiences to empower small businesses－panelists will demo some products designed with SMBs in mind and discuss how they were developed to address the needs of the small business owners. One product is a streamlined, intuitive tool to help longtail businesses in emerging markets reach more customers. Another is a helpful tool to help service providers keep track and manage all of their customer leads. Another is a tool that enables local merchants to bridge the online-offline gap with capabilities for payments and digital storefront. We’ll also talk about products we’ve built to support small businesses in response to Covid. We’ll then discuss as a group best practices in building for SMBs.
Lily Chau (she/her)Senior User Experience Researcher
Deana Anglin (she/her)Senior UX Researcher
Linda Liu (she/her)Senior User Experience Researcher
Tiane Lee (she/her)User Experience Research Manager
Nikhil Sharma (he/him)User Experience Research Manager
Kishore Kumar (he/him)Product Designer
About the Panelists
Nikhil is a research manager in Google Pay. He's been at Google for about 10 years and has led research teams in Ads, Assistant and Search. He has a PhD in HCI from University of Michigan. He lives in Sunnyvale, California and in his spare time he's out biking or hiking.
Dr. Deana Anglin is a Senior User Experience Researcher at Google, a part-time adjunct professor at Carnegie Mellon University and founder of the Black UX Network. She has over 10 years of experience as a design research strategist for global products and services. Deana is most often found in-field learning about people across Asia, Africa, Australia, Europe, North & South America. Her work informs product strategy from conception to launch, for small businesses and commercial products including orderfood.google.com and ‘Reserve with Google’ service booking products. She advises Africa and Brazil-based startups through Google’s startup programs. A native of Jamaica, Deana received a PhD in Computing from Georgia Tech where she focused on technology and international development and ‘design at the margins’ - designing with and for the refugee and immigrant community. Her research landed her several prestigious fellowships and awards from companies like Intel and Google. Her work is published at top top venues such as ACM CHI, Ubicomp and IFIP.
Kishore is a UX lead at Google. He joined Google in 2015 as the first designer on their Next Billion Users initiative. He currently works on Google Pay and leads efforts that help customers and businesses connect better. Previously, he worked with organizations such as Adobe, Designit and IDEO where he handled a range of projects including digital design, exhibition design and service design. He’s passionate about motorcycles.
Lily is a UX Research Lead at Google, focusing on designing products that help businesses grow. Her research informs product strategy and innovation in emerging industries and markets. She is also a UX mentor to startups through various accelerator programs at Google.
Linda is a senior user researcher on Google Pay team. In this role, she studies SMBs and focuses on digitization challenges for small or micro business owners. Prior to Google, Linda has over 10 years of working experience on mobile user research in emerging markets. She has worked for Nokia and Intel on mobile business solutions for SMBs. She earned a PhD degree in educational technology with a cognitive psychology emphasis from Beijing Normal University.
Tiane is a UX Research Lead and Manager at Google, where she has worked with small businesses for the last 5 years. Most recently, she has worked with Next Billion Users (NBU) in emerging markets. She uses mixed methods approaches in her research to uncover and advocate for user needs and help mom and pop businesses to get online and connect with customers.
Cognitive Accessibility at GoogleWednesday, May 12 and Thursday, May 13: 6:00 p.m. - 7:00 p.m. UTC
Over 500 million people in the world have some type of cognitive disability or difference. Historically, there have been relatively few assistive technologies and design considerations for these individuals. In this session, we will share assistive technologies and supporting tools for cognitive disabilities being developed by Google in collaboration with our users. We will provide a brief overview of the cognitive domains and how functional differences can impact technology use, then we will give a deep dive on two of our recent projects: Action Blocks for Android and multimodal learning tools in ChromeOS. Afterward, join several members of our team including engineering and research for Q&A on everything cognitive.
Erin Buehler (she/her)Senior User Experience Researcher
Xiang Xiao (he/him)Software Engineer
Lei Shi (he/him)Software Engineer
Yu Zhong (he/him)Software Engineer
About the Panelists
Erin leads foundational research on cognitive accessibility for the Central Accessibility team at Google. Previously, Erin worked on accessible user experiences at Facebook and completed her dissertation on access to technology for people with intellectual and developmental disabilities. Her prior work spans do-it-yourself assistive technology with 3D-printers, representation and inclusion in technology hobbyist communities, and the accessibility of education technology for people with disabilities. She serves on the technical advisory board for the Coleman Institute for Cognitive Disabilities and volunteers on multiple academic conference committees.
Erin has a PhD and MS in human-centered computing from the University of Maryland, Baltimore County. She earned her bachelor’s degree in computer science from Eastern Washington University, where she graduated with honors.
Lei is a software engineer working on cognitive accessibility technologies at Google Research. Prior to joining Google, Lei completed his Ph.D. at Cornell University and Cornell Tech, where he built interactive 3D printed models for visually impaired people.
Yu Zhong is a software engineer on the Google Central Accessibility team in Mountain View, where he has been working on Android Accessibility R&D since 2015. Yu has published and served at numerous accessibility and HCI conferences and has been an enthusastic accessibility advocate for years. Prior to Google, Yu earned his PhD in computer science with a mobile accessibility focus from the University of Rochester and worked at Carnegie Mellon University as a visiting scholar for 2 years. Prior to the PHD program he graduated from Tsinghua University with a B.S and a M.S in computer science.
Xiang Xiao is a software engineer on the Central Accessibility team at Google. He is currently working on Action Blocks, an Android app that aims to simplify routine actions for people with cognitive disabilities. Xiang has also worked on Google products for motor impaired users. Xiang received his Ph.D. degree in Computer Science from the University in Pittsburgh, with a focus on Mobile Interfaces and Educational Technology.