Official contest winners for 2021

Thank you to all the participants for the impressive Business Messages submissions. And congratulations to our 2021 winners:


For this track, these are all live experiences.

1st Place

Vodafone Idea agent by Ori: This is an industry-first integration in India of Vodafone Idea’s chatbot VIC with Google’s Business Messages platform. Customers can experience real-time conversations and also leverage live agent assistance. VIC, the Virtual Assistant, can be used to check billing information, activate packs, add recharges and payments, check balances and much more, seamlessly.

2nd Place

Five 2nd place winners:

BELLA by LivePerson: BELLA is the first ever conversational bank with a mission to humanize banking. Prospective customers can learn more about the brand and its offerings prior to opening an account on the app.

Columbia by Track orders, shop, and checkout online. The shopping flow assists in recommending the most popular and frequently bought products.

Federal Bank by Riafy: Explore deals and offers, open an account, and explore the nearest branches and ATMs.

Freshly by Conversocial: Aids new customers through the sign up experience by highlighting the key benefits of the service, showcasing the menu, and providing a promo code; helps current customers with a variety of queries.

Popeye's Supplements by Heyday: Fully bilingual; makes product recommendations, while human agents are there to answer the brand/product high value sales type questions.

3rd Place

Six 3rd place winners:

Haffhus by Dialogshift: Chatbot & live chat experience for the SPA & wellness hotel. Helpshotel guests in the pre-stay/pre-booking phase where they gather information.

Heymarket: Answers questions and manages booking, an event spaces for a wedding venue.

Remedo with agents to connect with hundreds of doctors in India: The chatbot helps automatically answer common questions and provides live chat support for a complete patient solution.

Switchbird: Addresses existing/potential customers of Switchbird (messaging software) with options to schedule a demo, see examples, get pricing or talk to a human.

Ulta Beauty: Offers a unique experience for customer service assistance and to obtain current occupancy levels and popular products that are available at a given store location via Ulta's BOPIS program. Also provides an easy way to book a service appointment.

Table Duck: Online ordering for pickup or delivery at a restaurant in Germany. Supports complex user journeys powered by rich NLP and conversational UI. Integrates with a POS provider for order handling and PSP integration for payment handling.

Contest winners

Track 2 - Demo submissions

This track was judged based on the novelty of the design, use case, and usage of Business.

Nine demo winners: